Frequently Asked Questions
If you can't find what you want to know in the FAQ, you can contact us in any way you like.
contacts

Help topics

About Retailer

Please submit your registration application through our website. We understand the importance of timely onboarding, so we ensure the review process is completed within 24 hours. Once approved, you will receive an email confirmation, allowing you to start benefiting from our partnership immediately.become a retailer

No, in order to protect the rights of our retailers, our products are only sold to starfallbridal retailers. We also refer inquiring retail customers to the nearest dealer’s store.

Our retailers enjoy several significant advantages. We offer competitive wholesale prices designed to maximize your profit margins. In addition to our uniquely designed products, you will receive periodic bridal trend reports to keep you ahead in the market and better understand customer preferences. We believe in supporting our partners with the best tools and insights for success.

Retailer prices are accessible on our website once you have successfully registered. For those with specific needs, our dedicated customer service team is always ready to provide personalized assistance to ensure you have the information you need to make informed purchasing decisions. contact us

We do not have minimum order quantities and support flexibility in product inventory.

Orders and Payment

You can easily select and purchase your desired products directly from the Starfall Bridal website. For a more personalized experience or if you need assistance, our dedicated customer service team is always ready to help you place your order with care and attention. contact us

We accept Visa, MasterCard, Discover and American Express credit cards, PayPal and direct bank transfers. On the checkout page you can conveniently use your preferred payment method.

Thanks to our robust supply chain, we typically ship orders within 2-4 weeks, depending on the style and quantity. We understand the importance of timely delivery, and our team works diligently to ensure your products arrive promptly, helping you manage your inventory with confidence.

You can conveniently view your order details and status in the My Account section of Orders. We provide real-time updates to keep you informed at every stage of your order. You will also be notified promptly by email at key order points (processing, shipping, etc.)

Absolutely! Once your order is shipped, you can track it by selecting the specific order in the “My Account” section under “Orders.” A tracking button will appear, allowing you to monitor the progress and know exactly when to expect your delivery. This feature is designed for your convenience and confidence.

We apologize that it is not included. In order to save your shipping cost, we choose the shipping company according to the best price in different countries and regions, and provide two shipping methods (standard and expedited) to meet your needs.
However, please understand that tariffs are out of our control. We can’t guarantee that we won’t charge any tax and we won’t bear any tax.

Customization and Sizing

Yes, we offer custom sizing for our products to ensure a perfect fit. You can select the custom sizing option on the product page and fill in your measurements before placing your order.

The custom design service is only available to our retailers to help them realize their own design ideas. please read the custom design process description, submit the design request form and we will contact you as soon as possible.

 It usually takes 3-6 weeks to create a customized dress, depending on the complexity of the design and the progress we discuss. We make sure that every detail is perfect to meet your requirements.

Of course you can! We offer a range of fabric swatches and color cards to help you personalize your design. In this way, you will be able to design a gown that perfectly matches your requirements.

The cost of a custom design varies depending on the specific design and the materials chosen. We will provide a detailed quote based on the complexity of the design and your requirements.

We support US, UK and EU sizing standards to meet a wide range of needs. Our detailed sizing charts are available to guide you in choosing the most appropriate size. size chart

Shipping and Returns

We currently ship to the United States, United Kingdom, and most European countries. If your country is not listed as an available shipping option, please contact us. We are committed to finding you a reliable, economical shipping option as soon as possible.

For most countries, we offer both standard and expedited shipping options. These options vary in delivery time, but use the same costing methodology, which is a base shipping charge plus an additional charge per kilogram. Detailed information on shipping options and costs can be viewed during the checkout process.

For standard products, orders in production cannot be canceled, returned or exchanged at no charge. Customized items are made to order based on your size, fabric selection and needs, and once provided, will not be refunded or exchanged. For more detail, please review our Returns Policy.