Our shipping policy aims to provide clear and transparent information regarding the shipping process for our valued customers. Please take a moment to review our policies to ensure a smooth shopping experience.

Delivery Time

Arrival Time = Production Time + Shipping Time

Production Time

• Wedding Dresses: 2-4 weeks
• Gowns: 2-3 weeks
• Custom Items: 3-6 weeks (varies by design)

*For large orders, please kindly contact us to check processing time.

Please refer to each product page for specific production times. If you have any questions, please feel free to contact us at [email protected].

Shipping Time&Method

• Standard Shipping: 8-12 business days (varies by country)
• Fast Delivery: 3-7 business days (varies by country)

There are two shipping methods (standard and expedited) you can choose on the checkout page. We are cooperating with DHL, UPS, USPS, TNT, ARMX, CNEXPS, DPD, DPEX, EMS, etc. to ship the order to the globe.We choose the shipping company according to the the most preferential price for different countries and regions. Extra fee might be charged if the designated express company is not within the scope of our cooperation.

Changing Shipping Address

If you need to change the shipping address after the order has been shipped, please contact us immediately. The shipping company will charge a handling fee, which will be borne by the customer.

Urgent or Delayed Delivery

If you require urgent service or wish to arrange a delayed delivery, please contact us directly at [email protected].

Packaging

To save on shipping costs, your ordered items will be compressed and packed in waterproof bags. If you have special packaging requirements, please contact us prior to placing your order. Additional fees may apply for special packaging requests.

Customs and Duties

Please note that customs duties are beyond our control. We cannot guarantee that there will be no tax fees, and we will not bear any tax fees. Customers are responsible for any customs fees or taxes that may be incurred.

Order Confirmation

Once your order is placed, you will receive an order confirmation email with the details of your purchase. When your order is shipped, you will receive another email containing the tracking number for your parcel.

Contact Us

For any questions or concerns, please contact our customer service team at [email protected]. We are here to assist you and ensure a wonderful shopping experience.